Privacy Policy

Introduction:

Welcome to Sonder Wellness.
We are committed to protecting your privacy and ensuring that your personal and health information is handled safely and responsibly.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information—including any sensitive health information—in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking our services, or sharing information with us, you consent to the terms of this Privacy Policy.

What personal information we collect:

Depending on the services you use, we may collect:

Personal Information

Full name
Contact details (email, phone number, address)
Date of birth
Emergency contact details

Health and Sensitive Information

Health and wellness history, current conditions, or relevant medical information
Lifestyle or wellness goals
Treatment preferences and progress notes
Information you provide through forms, questionnaires, or consultations

Website and Technical Information

IP address, browser type, and device information
Usage statistics and analytics (via cookies and tracking tools)

We will only collect sensitive health information with your explicit consent or where it is necessary to provide our services and permitted by law.

How we collect your information

We collect information in several ways:

Directly from you when you complete forms, book appointments, or communicate with us
Through email, phone, or online messaging
When you use our website or online booking system
From third parties (e.g., referral partners or other wellness professionals) where you have provided consent

Where reasonable, we collect your information directly from you to ensure accuracy and transparency.

Why we collect and use your information:

We collect and use your information to:

Provide and manage wellness services, consultations, and follow-ups
Maintain accurate client records and treatment notes
Communicate with you about appointments, services, or wellbeing resources
Process payments and manage accounts
Meet legal, regulatory, and insurance obligations
Improve our services and website performance

Sensitive information will only be used for the primary purpose for which it was collected, or for directly related secondary purposes that you would reasonably expect (such as continuity of care).

Disclosure of personal and health information:

We may share personal or health information only when necessary and in line with this policy. Disclosures may include:

Other health or wellness professionals involved in your care (with your consent)
Trusted service providers (e.g., booking systems, cloud data storage, or IT support)
Insurers or legal representatives, if required by law or with your authorisation
Regulatory bodies or authorities where disclosure is required by law

We do not sell or rent your personal or health information.
Any third parties handling your data are required to comply with strict confidentiality and privacy standards.

Data storage and security:

Your privacy and data security are extremely important to us.
We store information securely in password-protected systems and, where applicable, encrypted cloud-based storage hosted in Australia or by providers who comply with equivalent privacy protections.

We take reasonable steps to:

Protect data from loss, misuse, or unauthorised access
Restrict access to authorised staff only
Securely destroy or de-identify information when it is no longer required

Despite these safeguards, no digital transmission or storage system can be guaranteed 100% secure. We continually review and update our data protection practices.

Cookies and Analytics:

Our website uses cookies and analytics tools to help us improve user experience and measure traffic patterns.
Cookies may collect non-identifying information such as device type, browser, and usage behaviour.

You can control or disable cookies through your browser settings, but some website features may not function properly without them.

Access to and correction of your information:

You may request access to the personal or health information we hold about you at any time.
If any of your information is inaccurate, incomplete, or outdated, you may request a correction.

To make an access or correction request, please contact us using the details below. We may need to verify your identity before releasing information.

Retention of personal information:

We are required under health and privacy regulations to retain certain records for specified periods.
After these periods, we securely destroy or de-identify records in accordance with legal requirements and best practices.

Your rights and choices:

You have the right to:

Access and correct your personal or health information
Withdraw consent for us to use certain data
Request that we limit the sharing of your information
Make a privacy complaint if you believe your information has been mishandled

You may also opt out of receiving marketing or informational communications at any time.

Privacy of children and minors:

We only collect information about individuals under 18 years old with the consent of a parent or guardian.
Any information collected about minors is handled with the same care and confidentiality as all other records.

Overseas data disclosure:

Some of our third-party providers (such as cloud storage or booking platforms) may store or process data overseas.
Where this occurs, we ensure those providers meet privacy standards that are substantially similar to those under Australian law.

Changes to this privacy policy:

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.
The most current version will always be available on our website, with the date of the latest revision clearly shown.

Contact us:

If you have questions, concerns, or wish to make a complaint about how we handle your personal information, please contact us:

📧 Email: hello@sonderwellness.com.au
📞 Phone: 0497 613 479
📍 Address: 5 Gilbert Street, Lyndoch. SA 5351

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

The information in this Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Sonder Wellness encourages you to seek independent legal guidance to ensure your privacy practices fully comply with applicable laws and professional standards.